Address : No. 27, DLF Industrial Area, 
Opposite Metro Pillar No. 311, Moti Nagar, 
New Delhi India
Call Us : +(91)- 7015992403, 11 25438812
Mail Us : info@silvertone.in ,
info.silvertone@gmail.com

Refund & Cancellation Policy

Cancellation Policy

We make every effort to fulfil all the orders placed. However, please note that there may be certain orders that we are unable to process and must cancel. The reasons include limitations on quantities available for purchase, inaccuracies or errors in product, pricing and stock information, or problems identified by our credit and fraud avoidance department.
Our Customer Service Team will communicate to you if all or any portion of your order is cancelled. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account within 5-7 business days.

 

Refund

We will refund the money in the same mode as the payment was made. If the payment was by Credit Card or Net-Banking, we will refund in your Account using NEFT.
Typically refunds take 3-5 Business days to get reflected in Bank Account. In some cases, credit card issuing banks may take longer to reflect the credit posted on the card.

 

We are committed to ensuring your satisfaction with any product you have ordered from us.

  • Products damaged while being used do not qualify for a refund or replacement.
  • In case we are unable to replace the damaged / defective product, we will refund back the order amount to you.
  • In case a product comes with manufacturer warranty, customer should contact the manufacturer directly and follow the return/replacement procedure as per the manufacturer policy.
  • Refund shall be initiated once the products reaches back our warehouse and necessary checks are completed to clear the refund process.
  • We strive to have the returns process as quick as possible however customer cannot claim any interest/penalty due to reverse pickup, transit or any other returns processing delays.
  • We hold the right to deduct shipping charges of consignment weight in case customer is found to be returning too many orders to earn cash back discounts/credit card points OR found to be involved in any other fraudulent activity.
  • We hold the right to cancel the order placed by the customer OR refuse the return request in case the customer has returned too many orders.
  • In case of multiple products order, return request should be placed together for all the products you want to return.

We always strive hard to provide the best experience to our customers. However, we have noticed that few accounts abuse our liberal returns policy and these accounts typically return most of the items bought or choose to not accept COD shipments. Hence, our regular customers are deprived of the opportunity to buy these items. To protect the rights of our customers, we reserve the right to collect shipping charge for all orders and disable cash on delivery option for accounts which have high percentage of returns.

 

Return

After placing the order customer can cancel the order within 1 hour if he/she wish to. And in case of customer request for Refund, it will be processed through same mode within 5-7 business days. Products can be returned within 24 hours from the day of delivery.

 

NOTE: Products that have been tampered with, opened and/or used cannot be returned.

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